Eco Warsaw Hotel

Our Green Story

Step by step — no empty promises

Hotels use a lot of water and energy. We don't pretend to be "zero emissions" — instead we show the specifics: where we cut consumption, how we sort waste, what we ask of suppliers and how we train the team.

Most of this work happens behind the scenes — meter readings, cleaning-product audits, waste reports. Part of it depends on you: choosing the tram over a taxi, water from a carafe over a PET bottle, keeping your towel another day. Hotel and guest on the same team — that's when the result shows.

Our three pillars

People · Places · Planet

Green Tourism assesses hotels across 16 categories grouped into three areas — people, places and the planet. Here is how we work in each of them.

People

• ESG training for the whole team at the Best Western Learning Academy
• 99% of private healthcare costs covered by the employer
• MultiSport package with 60% covered by the employer
• Anti-mobbing and equal-treatment policy
• We support SOS Children's Villages, Synapsis, po DRUGIE Foundation
• Every year we support WOŚP (Great Orchestra of Christmas Charity) — donation jar in the lobby and free stays for the auction

Places

• Mangalia tram and bus stop right next to the hotel — trams 14, 16, 19 and buses 116, 148, 172, E-2
• City centre by tram in 20 minutes, Chopin Airport by bus in 35 minutes
• Veturilo "Sobieskiego – Mangalia" public-bike station at the hotel
• Walks to nearby parks: Morskie Oko, Arkadia, Royal Łazienki, Królikarnia
• Our "4 Zmysły" restaurant marks vegetarian and vegan dishes on its menu

Planet

• Photovoltaic panels on the hotel roof with live generation monitoring
• LED lighting and motion sensors in shared areas
• Tap aerators, dual-flush toilets, showers with adjustable stream
• No single-use plastic: carafes, refillable bathroom dispensers
• We measure waste — quarterly we cut collection frequency
• Laundry partner powered by photovoltaics, with a tunnel washer using 25% less water
• Cleaning products by Diversey and Tork with Ecolabel certifications

What we actually do

Concrete action across six areas

Water, energy, solar, cleaning products, waste, safety and accessibility — this is what everyday sustainability looks like at Hotel Portos.

Water

• Monthly consumption monitoring — own tables and charts, with internal technical checks and a third-party partner
• Aerators on all taps, dual-flush toilets, showers with adjustable stream type
• Drinking water dispensers for guests — in place of PET bottles
• Sanitary disposal bags in bathrooms and housekeeping procedures protecting the plumbing
• Grease separator cleaned quarterly; oils collected several times a week by an external company
• Regular water quality testing for legionella

Energy & solar

• Photovoltaic panels on the hotel roof with live generation monitoring
• Monthly meter readings — separately for restaurant and bar, separately for guest rooms
• Key card in the reader cuts power in the room when the guest leaves
• Motion sensors on all corridors; housekeeping trained on room lighting
• Schedules and restricted temperature range for air conditioning
• Equipment rated class B or better, with eco-standby modes
• Regular inspections of heating and ventilation; building is insulated

Cleaning & textiles

• Diversey Room Care R1/R2/R3/R5 Pur-Eco — cleaning products with the EU Ecolabel (DK/20/6), based on citric acid and biodegradable natural surfactants
• Tork soaps, foams and lotions with the EU Ecolabel (SE/030/002) — cosmetic products meeting EU ecological criteria
• KAREN ZZ paper towels with FSC C160530 — paper from responsibly managed forests, protecting biodiversity
• Bedding and towels with OEKO-TEX Standard 100 — tested for substances harmful to people and the environment
• Chemical and paper suppliers implementing EUDR (EU Regulation 2023/1115) — products with no link to deforestation
• External local laundry committed to sustainable development; pest control via specialised partner INSEKT — safe products, no herbicides or pesticides
• HACCP principles in food service; natural alternatives where possible — e.g. citric acid for kettle descaling

Waste

• Monthly reports from the waste collector, broken down by fraction
• Sorting in guest rooms, crew areas and shared guest spaces
• Water corner with dispensers — no plastic bottles
• Porcelain mugs in guest rooms replacing disposables; hand dryers in public toilets instead of paper towels
• Cleaning products and amenities ordered in bulk; smaller dispensers are refilled
• Electronic waste and fluorescent lamps collected by a specialised company with archived disposal reports
• Water-dispenser gas bottles replaced on demand by an external partner

Reducing single-use products

Some items aren't in your room by default — and that's intentional. Rather than keeping a stock for everyone, we keep them available on request at reception. Fewer unnecessarily opened packs, less waste, more sense.

• Water corner with drinking water dispensers — no PET bottles in the rooms
• Bottled water (PET) — available on request at reception only
• Toothbrushes, razors, shower caps and laundry bags — available on request at reception, not stocked in rooms by default
• Hotel cosmetics in refillable 300 ml dispensers — no single-use sachets or mini-bottles
• Policy aligned with the international standards of sustainable hospitality and the Best Western group programme

Health & safety

• HACCP in food service; regular inspections by fire brigade, sanitary-epidemiological station and categorisation
• Internal health-and-safety procedures and regular training: first aid, evacuation, emergencies
• Entire hotel monitored by CCTV; AED and first-aid kits in easily reachable spots
• Hotel-wide non-smoking policy
• Emergency instructions provided to guests in the in-room information materials
• Team trained against child exploitation in tourism and human trafficking

Accessibility

• Rooms adapted to the needs of guests with disabilities
• Lifts serving every floor of the hotel
• Lift control panels labelled in Braille

Learn more

ESG policy and certification

Satoria Group ESG Policy

Targets and progress, comparable year-on-year data, audit reports — all publicly available and regularly updated across the entire group of hotels. gogreen.satoriagroup.pl

Green Tourism programme

An international sustainability certification for hospitality — 16 audit categories, independent assessment, continuous improvement. We work across every category. green-tourism.com

Independently certified by Green Tourism

Best Western Hotel Portos is assessed within the international Green Tourism programme — an independent certification for sustainable hospitality. The Green Tourism logo we display here and in our marketing communication confirms that our commitments are verified by an external auditor and not greenwashing — i.e. over-ambitious or misleading claims about environmental performance.

The Green Tourism brand gives you — our guest — assurance that by choosing Hotel Portos you are supporting a hotel that takes sustainability seriously and measurably.

Your part

Responsible Visitor Charter

Six small choices that make a difference for the planet during your stay. No compromise — just pick what works for you.

• Tram instead of taxi. The Mangalia stop is right outside the hotel — city centre by tram in 20-30 min, Chopin Airport by bus in 35.
• Carafe instead of PET bottle. Filtered water in the lobby water corner — help yourself freely; bring a reusable bottle for the day.
• Towel for another day. Hung on the rail = we keep using it. On the floor = we wash it. Less laundry means less water and energy.
• Key card on the way out. Taking the card out of the reader cuts power in your room — lights, AC, TV. It does it for you, if you remember.
• AC with the windows closed. Open window plus running AC = huge energy waste. Pick one.
• Less on the plate, more if you want. The breakfast buffet stays open until breakfast ends — no need to load up at once. Less waste, less food in the bin.

Hotel and guest — together you can see the result. Each of these choices adds to what we already do as part of our Green Tourism programme. Thank you for choosing a hotel that takes this seriously.